zh88 Terms & Conditions

zh88 is an online gaming and betting platform for users in Bangladesh. Our platform offers casino games, sports betting, slots, and many other entertainment gaming options. zh88 is committed to maintaining a safe, transparent, and responsible gaming environment at all times.

These Terms & Conditions ("Terms") serve as a binding agreement between the zh88 platform and its users ("Members"). zh88 reserves the right to modify these Terms at any time; continued use of the platform after any changes will be taken as your acceptance of the updated Terms.

The meanings of certain specific terms used in this document are provided below:

• "Platform" — zh88's website, app, and all related digital services.
• "Member" or "User" — anyone who has created an account on zh88.
• "Account" — a member's registered profile through which platform services are accessed.
• "Balance" — the total amount of funds held in a member's account.
• "Bonus" — promotional funds or benefits provided by zh88.
• "Wagering Requirement" — the condition requiring a specified amount to be wagered before bonus funds can be withdrawn.

The following conditions must be met to create an account and use services on zh88:

• You must be at least 21 years old — only members aged 21 and above may use the platform.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may hold only one account.
• The account is strictly for personal use and must not be shared with any third party.
• Registration from regions where online gaming is completely prohibited is not permitted.

The security of your account is your own responsibility. zh88 is not liable for any unauthorized use of an account. Member responsibilities include:

• Keep your login password secure and change it regularly.
• Never share your password or login credentials with anyone else.
• If you suspect unauthorized access to your account, contact zh88 support immediately.
• Keep the information on your account up to date at all times.

zh88 reserves the right to verify any account and to request additional identification documents if necessary. In cases of fraudulent activity or violation of the Terms, zh88 reserves the right to suspend or close the account.

zh88 may suspend or permanently close an account without prior notice in the following circumstances:

• Registration using false information.
• Creating multiple accounts.
• Misuse of the bonus system or fraudulent behavior.
• Conducting harmful activities against other members or the platform.
• Involvement in money laundering or other illegal activities.

Members may also voluntarily close their account at any time by contacting zh88 support.

The following payment methods are accepted for depositing funds into zh88:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — the digital wallet service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile banking service.

Minimum deposit amount: ৳200 (for each method). Deposited funds are generally reflected in the account instantly. If you experience any issues, please contact support.

Members must use a payment method registered in their own name. Deposits from third-party accounts are strictly prohibited.

The following rules apply to withdrawing funds:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests generally take 10 to 45 minutes to process.
• Withdrawals can only be made to the same payment method used for the deposit.
• All active bonus wagering requirements must be met before submitting a withdrawal request.
• zh88 reserves the right to carry out additional verification for unusual or suspicious withdrawals.

If withdrawal processing is delayed, email [email protected] or contact us via 24/7 live chat.

A 120% welcome bonus is available on your first deposit at zh88, up to a maximum of ৳5,000. Examples of how the bonus applies:

• ৳1,000 deposit → bonus ৳1,200 → total balance ৳2,200
• ৳10,000 deposit → bonus ৳5,000 (maximum cap) → total balance ৳15,000

To receive the bonus, the relevant bonus option must be activated at the time of the first deposit after registration.

A 20x wagering requirement must be met before bonus funds can be withdrawn. Note — wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

Example: ৳1,200 bonus × 20 = a total of ৳24,000 must be wagered before the bonus funds can be withdrawn.

• If the wagering requirement is not met before the expiry period, the bonus may be cancelled.
• If multiple bonuses are active at the same time, the conditions for each must be met separately.
• zh88 reserves the right to limit the wagering contribution rate for specific games.

zh88 follows a strict policy regarding any form of misuse of the bonus system. The following activities will be considered bonus misuse:

• Claiming bonuses using multiple accounts.
• Attempting to meet wagering requirements by placing low-risk bets ("bonus hunting").
• Transferring bonus funds to other members.
• Attempting to earn bonuses through fraudulent methods.

If such activity is proven, the bonus and any associated winnings will be voided and the account may be suspended.

zh88's VIP program has three tiers. A weekly cashback benefit is provided at each tier:

• Bronze Tier — up to 0.3% cashback per week.
• Silver Tier — up to 0.7% cashback per week.
• Gold Tier — up to 1.0% cashback per week.

Members may be promoted to a higher tier based on their gaming activity. The specific terms of VIP benefits are set by zh88 and are subject to change. VIP members must also comply with all general Terms & Conditions.

zh88 believes that gaming is a form of entertainment and should never be a source of financial problems or mental stress. We encourage all members to play responsibly.

• Set a financial limit for gaming and stick to it.
• Do not try to chase losses by placing additional bets.
• Use the self-exclusion feature if needed.
• If gaming seems to be affecting other areas of your life, seek help.

For more information, visit our Responsible Gaming page.

The following general rules apply to playing all games on zh88:

• Each game has its own rules, which should be read before starting the game.
• If a game is cancelled midway due to a technical issue, zh88's decision is final.
• Game outcomes are impartial and determined by RNG (Random Number Generator) technology.
• In the event of a disconnection, the game may resume from where it left off once the connection is restored.

zh88 is committed to ensuring a level and fair gaming environment for all members. The following activities are strictly prohibited:

• Playing games using any software, bots, or automated methods.
• Colluding with other members to gain an unfair advantage.
• Exploiting weaknesses or bugs in the game system for an advantage.
• Harassing other members or zh88 staff using threats or inappropriate language.

If such behavior is proven, the account along with any winnings may be voided.

The following specific rules apply to using zh88's sports betting service:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a match or event is cancelled, the bet amount may be refunded in accordance with zh88's policy.
• Displayed odds are subject to change; the odds at the time the bet is confirmed are final.
• zh88 reserves the right to investigate if suspicious or unusual betting patterns are detected.

zh88 places the highest importance on protecting members' personal information. We use modern SSL encryption technology to keep your information secure. The purposes for which collected information is used:

• Account verification and identity confirmation.
• Processing financial transactions.
• Preventing fraud and ensuring security.
• Improving the member experience and communicating relevant offers.
• Maintaining legal and regulatory compliance.

Read our Privacy Policy to learn more about data protection.

zh88 uses cookies to keep the website running properly. Information collected through cookies is used to improve user experience and analyze platform performance. Continuing to use the platform means you have agreed to the cookie policy.

zh88 is not responsible for any losses in the following situations:

• If a game is interrupted due to loss of internet connection or a technical error.
• If losses occur due to issues with third-party software or services.
• If losses occur due to a member's own negligence or failure to follow the terms and conditions.
• If service is disrupted due to unforeseen circumstances (force majeure) such as natural disasters, war, or government restrictions.

zh88 does not take full responsibility for content from third-party game providers displayed on the platform; however, it will endeavor to assist members in the event of any issues.

If a dispute arises between zh88 and a member, the following process must be followed:

1. Step 1: Report the issue via live chat or by email at [email protected].
2. Step 2: zh88's support team will review the matter and communicate a decision.
3. Step 3: If a member is not satisfied with zh88's decision, they may request a review at a higher level.

No claim or dispute will be resolved without a full investigation by zh88. During the investigation, the account in question may be temporarily suspended.

zh88 reserves the right to change these terms and conditions at any time. Members will be notified of significant changes via the platform or by email.

Continuing to use the platform after any changes will automatically be taken to mean that the member has agreed to the new terms and conditions. The latest terms and conditions will always be available on this page.

If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will remain fully in effect.

If you have any questions or comments about these terms and conditions, please get in touch with us. zh88's support team provides assistance in both Bengali and English, 24/7.

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For those aged 21 and above only. Play responsibly. If you experience gaming addiction or related issues, visit our Responsible Gaming page.